Where to go to get Help

Does your family need additional help?

Families can complete our request for support online. Request for support - Norfolk County Council  Please include as much detail as possible on the referral to make the process as smooth as possible.

You can use the form to request:

  • Support from a specific service or intervention
  • A more general request for help to prevent problems escalating and address issues early

For more information see the Norfolk Continuum of Need.

Family Hubs

Family hubs can provide information, advice, and guidance to families as soon as there is a worry. They can help any family with a child or young person up to 19–years-old (25 for young people with a special educational need and/or disability).

They can also help with the worries adults may have, such as finances and mental health, which may impact on children.

There is also a Start for Life offer which provides support to parents and carers from a child’s conception until their second birthday.

Other Help available

What to do if you call 999 in an emergency but you are unable to talk - this document explains how you can call the emergency services discreetly and what to do if you are unable to talk.

There are some sources of information and services available to parents who have separated or divorced and are having difficulty agreeing arrangements for their children. This document lists websites and agencies that parents can approach for advice, support and guidance.

Norfolk Children’s Services havea range of teams and services who work across Norfolk in partnership with a range of organisations, from education and health providers, to district councils and voluntary sector groups, to develop and strengthen the support that exists for families locally. More information on this service.

Say Yes to Help

All families all have tough times at different points in their lives and we are here to help.  Someone may have spoken to you about concerns about your child.  The consent leaflet explains how the help we can offer will benefit you and your family.