Changes to Norfolk's Children and Advice Duty Service referral process
Please be advised that CADS now accepts both online and phone contacts.
11st August, 2025


If you are a professional, i.e. working with a child or young person in a formal or voluntary setting and not a family member or member of the public, you can contact the Children’s Advice and Duty Service on their direct line: 0344 800 8021or via completion of the CADS Contact Form 2025 sent to cadsadmin@norfolk.gov.uk.
More information and guidance can be found on the How to Raise a Concern webpage.